FAQ - Snorkelling


Have a question about ATDW’s Tourism Operator Services?

The following Frequently Asked Questions will provide a further insight into ATDW’s tourism operator services.

General Information

  • How do I access the ATDW-Online Platform?

    Easy, simply visit www.atdw-online.com.au, or if you have an existing listing, you will be sent an email with your login details and a link to ATDW-Online.

  • Will there be new login details and passwords?

    Yes, you will now log in with your business email address. If you are logging in for the first time, you will need to select the Forgot Password link to set your password. Please check your email inbox and follow the instruction to set your password

  • Will my existing business listing still be available?

    Yes, your myATDW listing will be migrated across and available for editing in ATDW-Online.

  • I forgot my password and can't login, how can I access my account?

    Visit the atdw-online.com.au website and click on the ‘Forgot Password’ link on the login page.

  • What if more than one person from our Organisation wants to access our listing?

    ATDW-Online will allow for multiple users per listing.  If you have multiple listings, these can also be linked together on request.

  • How will the new platform changes affect my listing?

    The implementation of ATDW-Online will not significantly change your current business listing, or distribution via our distributor network. There will still be a requirement that all product listings need to update at least every 12 months to retain their listing in the database.

  • I’ve finished entering information in a field or making a selection but nothing is happening. How do I move to the next step?

    Click out of the field to let the system know you are ready to move onto the next step.

  • I've uploaded my photo but nothing is happening.

    Photos can take a while to load depending on their size, your internet access and coverage. You should see an error message appear if the photo is not suitable.

  • What are the details of the new mandatory image size dimensions?

    ATDW-Online will enforce new minimum image requirements of 2048 x 1536 pixels. This size image can easily be captured on many smartphones and inexpensive digital cameras. Portrait images and text will no longer be accepted.

    Existing images which do not currently meet the new minimum size requirement will remain and contibue to work. However, when tourism operators access their ATDW-Online listing for the first time, if their stored images do not meet the requirements, the system will not permit any alterations to the listing until at least one new hi-res image is uploaded and meets the required minimum standard.

    ATDW-Online has a great image uploading tool which indicates which images do not meet the requirements, as well as assisting you to crop any suitable images to meet the required dimensions. Click here to see a demonstration video.

  • Why does the map on my Summary Page have a cross through it?

    This is a temporary glitch that occurs when Google Maps needs to be updated on your computer. Please restart your browser, and the view of the map on the Summary Page will be restored.

  • How long will it take for my new listing or my updates to appear?

    New listings and updates can take 3-5 business days to be approved. Once you receive the automated email advising your listing has been approved, you can expect to see your information on your state’s tourism site the following day. Please keep these timeframes in mind during your planning.

  • Can I make changes on my smartphone or tablet?

    The new system will be mobile device friendly, allowing operators to update their listing at a time convenient to them, wherever they are.

  • Are there any changes to the Events category?

    Two additional Event categories have been created to enable Business and Community Events to be added to the database.

  • Are there any other Category changes?

    A new Food and Drink category has been introduced. All wineries, breweries, distilleries, cooking schools and food producers will be migrated into this category.

  • Can I view analytics of my listing?

    A new analytics dashboard will allow businesses to view their listing performance across the ATDW distributor network, (websites that are displaying the information) and allow for bench marking against similar types of listings within the same category.

  • Are there any extra features?

    ATDW-Online allows for the creation of a website widget that can be placed on any website to draw on other relevant ATDW business listings such as events.  This is a free service and will be especially useful for local councils to market events in their region by placing a widget on their website.

  • Why do I keep receiving invoices from Special Days/Internet Find/Accommodation Find/TravelGuide/etc asking for payment? I thought my listing was free?

    Please contact your State Tourism Organisation (STO) if you receive any unsolicited emails from this company.

    These are scam invoices and should be discarded immediately. Special Days Pty Ltd operate under a variety of names and continue to make contact with ATDW-Online members seeking payment for having a listing on one of their many websites.

    Unless you belong to an STO who charges a nominal fee to list, or have specifically signed up with an ATDW Distribution Partner to enhance your listing, at no stage should you be receiving emails or letters seeking payment for your listing.

  • I need help, who do I contact?

    Please contact your relevant State Tourism Organisation (STO). Details of each STO can be found by clicking on the Contact Us link at the top right of each page.

Available Services

  • What is the ATLAS Web Service?

    The ATLAS web service (Australian Tourism Location Aware Search) is ATDW’s latest web service that provides a highly flexible geospatial interface for searching ATDW products in an efficient manner for REALTIME distribution.

  • What is the Widget?

    The Widget is a very useful application with specific functionality that can be installed within your very own web page. The widget just occupies a portion of your webpage (like a small window) and displays ATDW content (to your own choosing) in a simple list view.

Technical Information

  • What kind of technical support can ATDW provide?

    ATDW’s Customer Connections Team are here to support all distributors with their technical integration queries. The Customer Connections Team are available from 9:00am – 5:00pm Australian Eastern Standard Time (Monday – Friday) and can be contacted at support@atdw.com.au

  • How do I update the ATDW content on my website?

    For Realtime distributors using the ATLAS web service, updates will occur as they happen automatically. For batch distributors it is strongly advised to update the content daily, as anywhere between 150-300 product listings get up-dated every day, so it is vital that distributors display the most relevant content for your consumers. Use the DELTA_DATE parameter to return only the recently updated and new products since your last product call will help distributors achieve this.

  • What are the response times for a typical call to the National ATDW database using either web service?

    The ATLAS web service takes less than 1 second to return content once clicked on and called for by the consumer. A Query Products call takes between 1 to 2 seconds.

  • What is the difference between a Real Time and Batch distributor?

    A Real Time distributor actually uses a Real Time interface (usually via integration with the ATLAS web service) that instantaneously receives changes to product records when a consumer clicks on an ATDW listing to view it. Thus there is no need to populate a locally stored database.

    A Batch distributor actually populates the content in their own ‘local database” after taking a scheduled feed from the National ATDW database.  Systems are put in place to allow content to then be sourced on the website from the populated local database.

  • What platforms can I write my website in when using ATDW?

    The ATLAS web service is a RESTful interface to allow for easy integration and uses XML and JSON when returning the result set and is flexible with almost all platforms and programming languages.

  • How often does the XML Schema change?

    Changes to the XML schema are rarely made.   Minor changes are made to the ATLAS web services from time to time to improve the usability of the service. Changes to the web services affecting functionality, will receive written notice to all distributors prior to cutover. ATDW recommend that any implementation of the ATLAS API should be loosely coupled. That is, the integration interface should be developed with minimal assumptions between the sending/receiving parties, thus reducing the risk that a change in one application/module will force a change in other application/module.

  • Am I required to provide ATDW with statistics on page and product views?

    Yes. ATDW requires all distributors who are currently publishing ATDW content to embed Web Beacons into their respective website pages and digital channels. This is to ensure ease of statistics gathering in a more automated approach. This is done by implementing Web beacons which will replace any and all other tools that were used previously with providing web metric stats / page views to ATDW. It’s Important to note that the Web Beacon is a transparent 1×1 pixel and therefore will not affect the look and feel of your web application in any way. Click Here to view the Instructions on how access and embed the Web Beacons.


  • Why isn't my widget showing any tourism listings?

    Firstly, check the widget configuration wizard to see if all your search filters (categories, location and language) are set correctly. Please note that certain filter combination may not give you a search result. When that happens, the widget may not return any product listings.

  • The widget is displayed differently on my website than the configuration wizard.

    If the widget is looking drastically different from what’s shown in the configuration wizard, you should check the following:

    1. Does your page have a correct DOCTYPE? Currently, the widget will only on pages with DOCTYPE with XHTML or HTML 4.01 and above.
    2. Do you have any CSS affecting the widget? This won’t generally happen, but you can test by disabling the CSS of your page to see if the widget displays correctly.
  • Can I have more than on widget on the same web page?

    You can have multiple widgets on the same web page as long as they are not the same widget. If you’ve created three different widgets in the widget configuration screen, then you can have three different widgets on the same page. You can’t, however, put the same widget multiple times on the same web page.

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